Project Administrator
Absa
n/a - n/a
Johannesburg, City of Johannesburg Metropolitan Municipality
Contract
Stakeholder Engagement
Project Management
Communication
Analytical Thinking
Documentation
Role
Job Profile Summary
To deliver project management administrative support services through the execution of predefined objectives in line with agreed standard operating procedures (SOPs). The role ensures efficient coordination, documentation, reporting, and operational support to enable successful project delivery.
Key Responsibilities
1. Project Administrative Activities
- Perform day-to-day project administrative tasks, including maintaining information repositories, project files, and documentation.
- Complete and manage project-related paperwork in accordance with governance standards.
- Track and follow up on deliverables to ensure tasks are completed within agreed timelines.
- Support project managers and teams with coordination and scheduling activities.
2. Process Documentation & Governance
- Document end-to-end Absa Pay processes, including payment flows, merchant onboarding, and transaction handling.
- Create, maintain, and update process maps, standard operating procedures (SOPs), and operational playbooks.
- Ensure all documentation is accurate, version-controlled, and accessible to relevant stakeholders.
- Identify process gaps, inefficiencies, and risks, and recommend improvements.
- Ensure compliance with internal governance standards and frameworks.
3. Merchant Onboarding & Management
- Capture, process, and onboard new merchants onto the Absa Pay platform.
- Maintain accurate and up-to-date merchant records across systems.
- Coordinate onboarding activities with internal stakeholders (risk, compliance, technology teams).
- Monitor merchant activity and escalate issues as required.
- Provide operational support and respond to merchant queries in a timely manner.
4. Quality Assurance
- Ensure a high level of quality in all project deliverables and administrative outputs.
- Monitor adherence to processes and standards at every stage of delivery.
- Support continuous quality improvement initiatives across project activities.
5. Reporting & Insights
- Generate and maintain regular reports on:
- API performance metrics
- Merchant onboarding status and activity
- Process performance, efficiency, and improvement initiatives
- Provide actionable insights to support product, operational, and strategic decision-making.
- Maintain reporting dashboards and ensure data accuracy.
6. Stakeholder Collaboration
- Collaborate with product managers, engineers, and operations teams to ensure seamless project execution.
- Facilitate communication between business and technical stakeholders.
- Support alignment across teams to ensure effective delivery of Absa Pay initiatives.
- Contribute to continuous improvement initiatives and operational enhancements.
7. Meeting Deadlines
- Ensure all assigned tasks are completed accurately and within agreed timelines.
- Proactively manage workload and escalate risks to deadlines where necessary.
Required Skills & Competencies
- Strong administrative and organizational skills
- Attention to detail and commitment to high-quality outputs
- Ability to manage multiple tasks and meet deadlines
- Effective communication and stakeholder engagement skills
- Analytical thinking and problem-solving ability
- Proficiency in documentation, reporting, and data management
- Familiarity with project management methodologies and tools
Preferred Experience & Qualifications
- Relevant qualification in Business Administration, Project Management, or a related field
- 2–5 years’ experience in a project administration or project support role
- Experience in financial services, fintech, or digital payment platforms (advantageous)
- Exposure to process documentation and governance frameworks
- Familiarity with Agile or project management environments
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