Apex Support Engineer

Overview
Weʼre looking for a motivated, hands-on engineer to join our Internal Developer Platform (IDP) team. The IDP is the backbone of how product teams build, deploy, and operate software. This role will help reduce day-to-day support noise, accelerate upcoming platform migrations, and contribute to our disaster recovery (DR) readiness.

Youʼll work with a modern platform engineering stack—Kubernetes, GitOps, CI/CD pipelines, and cloud-native tooling - making this a great opportunity for someone eager to deepen their platform engineering and DevOps skillset.

 

Key Objectives (During the Engagement)
1. Reduce Operational & Support Burden 
·       Take ownership of first-line and second-line support for IDP components (CI/CD, pipelines,

·       developer onboarding, platform tooling).

·       Troubleshoot issues across build, deploy, and runtime environments.

·       Build or refine operational runbooks, automated checks, and self-service tooling.

·       Identify recurring issues and raise engineering fixes or automation opportunities.

 

2. Support Platform Migrations & Modernisation (0–6 months)
·       Assist with migration of workloads, pipelines, or development teams onto updated IDP

·       foundations (e.g., new Kubernetes clusters, GitOps workflows, or cloud environments).

·       Validate new platform capabilities, tooling integrations, and developer experiences.

·       Work with engineering teams to ensure smooth cutovers, artefact integrity, and minimal

·       downtime.

·       Contribute automation or scripting to streamline repeatable migration tasks.

3. Participate in Disaster Recovery (DR) Testing & Resilience Work (3–6 months)
·       Assist in planning and executing DR exercises for platform components.

·       Validate environment failover, cluster recovery, pipeline rebuild steps, and service rehydration.

·       Document findings and highlight resilience gaps or improvements.

·       Support post-DR remediation and hardening activities.

·       Technical Environment Exposure

·       Kubernetes, Helm, ArgoCD/GitOps workflows

·       CI/CD tooling (GitHub Actions, Azure DevOps, Tekton, or equivalent)

·       Cloud infrastructure (AWS)

·       Monitoring/observability (Prometheus, Grafana, ELK/Splunk, OpenTelemetry)

·       Scripting/automation

·       Infrastructure-as-Code 

·       Ideal Skills & Experience

·       Experience supporting platform engineering, DevOps, or cloud infrastructure.

·       Understanding of containers, clusters, and CI/CD pipelines.

·       Strong problem-solving skills with a focus on reducing toil.

·       Ability to collaborate with developers and platform engineers.

·       Willingness to learn new tooling and contribute to platform improvements.

·       Why This Role Is Interesting

·       Direct exposure to the tools and systems powering engineering teams across the

·       organisation.

·       Hands-on involvement with Kubernetes, GitOps, automation, and platform architecture.

·       Impactful work: every improvement helps dozens of dev teams ship software faster and safer.

·       Opportunity to learn modern platform engineering at scale.