Senior QA
Absa
n/a - n/a
R500–700
Johannesburg, City of Johannesburg Metropolitan Municipality
Test Engineer
Compliance
Coaching
Reporting
Analytical
Quality Assurance
Role
Role Overview
A Senior Quality Assurance (QA) Analyst in a credit department is responsible for reviewing and improving the quality, accuracy, and compliance of credit-related processes—like loan approvals, credit assessments, collections, and customer interactions.
🧠 Core Responsibilities
You’re not just checking work—you’re shaping standards.
- Quality Reviews
- Audit credit applications, approvals, declines, and account management actions
- Ensure decisions align with credit policy and regulatory requirements
- Compliance Monitoring
- Verify adherence to laws (e.g., responsible lending regulations, internal policies)
- Identify and flag risk, fraud indicators, or policy breaches
- Process Improvement
- Analyze error trends and recommend fixes
- Work with credit managers to refine procedures and decision frameworks
- Coaching & Feedback
- Provide structured feedback to credit analysts/agents
- Help improve decision-making consistency across the team
- Reporting & Insights
- Produce QA scorecards, dashboards, and trend reports
- Highlight systemic issues impacting credit quality or risk
🧰 Key Skills & Experience
- Strong understanding of credit risk assessment (affordability, scorecards, bureau data)
- Experience with loan products (personal loans, credit cards, etc.)
- Knowledge of regulations (depends on country—e.g., in South Africa, National Credit Act)
- Analytical mindset with attention to detail
- Ability to challenge decisions constructively
📊 KPIs / Success Metrics
- QA accuracy scores
- Reduction in decision errors
- Compliance adherence rate
- Turnaround time for audits
- Improvement in team performance post-feedback
🧭 Seniority Expectations
At senior level, you’re expected to:
- Own the QA framework (not just execute it)
- Influence policy and credit strategy
- Mentor junior QA analysts
- Act as a bridge between credit risk, operations, and compliance
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