Sales Support Administrator
Absa
n/a - n/a
R140–145 per hour
Johannesburg, City of Johannesburg Metropolitan Municipality
Risk Management
Compliance
Communication
Coordination
Training
Role
Accountability: External Sales Control Effectiveness
- Coordinate and Act as the bridging control function for all functional and operational mandates and key/pin/access codes in line with Policy.
- Ensure and act as the primary coordinator regarding the execution/implementation of all operational risk and resilience related activities and standard operating procedures within the Project EDGE External Sales, i.e., Occupational Health and Safety, Business Continuity Management, Security Incident Management Plans, Robbery Contingency Plans, etc.
- Take full responsibility for all assigned tasks related to sales or operations including alarm testing and ad-hoc functions as required.
- Ensure that External Contract Sales colleagues are fully aware of all critical communications/policies, software releases and procedures published via bulletins, circulars and make sure that they implement/action accordingly.
- Monitor trends, identify gaps and provide suggestions/interventions to improve trends on all Fraud and Operational Loss matters.
Accountability: External Sales Control Effectiveness
- Identify and address the overall needs of the External contract Sales team in terms of improvements that are of priority.
- Discuss “common errors” report with branches External Sales team to ensure shared understanding of shortcomings, collaborate to identify root cause and put plans in place to eradicate errors on a sustainable basis.
- Provide Channel Manager with an update on all identified risks and controls ensuring a level of comfort through effective risk management.
- Compliance/Product/Regulatory Training – Ensure the staff complete the required training by the stipulated timelines.
-
Accountability: External contract Sales Operations- Act as the entry point for all activations and activation kit requirements, in conjunction with the Channel Manager
- Track system issues and completion timelines.
- Drive a culture of proactive risk and compliance management within the External Contract Sales team by clear communication, information sharing sessions and regular monitoring to ensure that the staff understand their responsibilities.
- Support the Contract External team with co -ordinating, maintain Teller profiles as and when required and ensure alignment to
Accountability: External Contract Sales Support - Coordinate and arrange and track all requests for system access, business equipment (e.g., Remote Opening Devices, printers, laptop, cell phone, 3G and power banks) for new recruits and recovery and contract cancellations for employees exiting or moving (where appropriate) within the organization.
- Establish, update and maintain Asset Management infrastructure record for External Contract Sales team in relation to BAU activity and marketing collateral (gazebos, tables, chairs, inverters, power banks etc)
- Manage the brochureware and promotional items appropriately for the External Sales team and ensure controlled distribution.
- Make recommendations to Channel Manager and put plans in place to ensure optimal capacity management and control.
- Support Contract External Sales team with tracking of system enhancements (new/upgrades) and ensure incidents are logged, escalated to the relevant stakeholders and monitored until completion.
- Ensure External Sales readiness for system upgrades during software release windows (e.g., all devices to remain on overnight, ensure software appropriately update, escalate failures, etc)
- Engage effectively with peers to ensure that the best practices from other External Sales teams are being taken into consideration and implemented.
- Daily Tracking of sales against consultant performance.
- Creation of Weekly reports on progress/performance.
- Capturing of project learnings and tracking actions.
Apply
Share