Client Service Consultant
Absa
n/a - n/a
R155 per hour
Johannesburg, City of Johannesburg Metropolitan Municipality
Contract
Sales
Role
Job Profile Summary
To deliver dynamic customer service by answering incoming calls timeously, resolving customer queries and upselling other idirect Insurance products on offer. Offer financial advice to the customer and handle retentions.
Job Description
Customer satisfaction, call resolution, quality assurance of service and calls, and compliance. FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service): FSCA-Approved Qualification Regulatory Exam for Representatives (RE5) Experience As Per the FAIS Act Product Specific Training once Onboarded Class Of Business Training Continuous Professional Development Attest To Honesty, Integrity, and Good Standing
Customer service management - The focus of the jobs in this Job Family is to deliver and enable effective customer service to customers. It includes the update of customer information which supports customer analytics.
Experience & Qualifications
FAIS Qualification (Minimum 120 credits)
RE5
2-3 years experience in a sales, client services role within Short-term insurance
To deliver dynamic customer service by answering incoming calls timeously, resolving customer queries and upselling other idirect Insurance products on offer. Offer financial advice to the customer and handle retentions.
Job Description
Customer satisfaction, call resolution, quality assurance of service and calls, and compliance. FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service): FSCA-Approved Qualification Regulatory Exam for Representatives (RE5) Experience As Per the FAIS Act Product Specific Training once Onboarded Class Of Business Training Continuous Professional Development Attest To Honesty, Integrity, and Good Standing
Customer service management - The focus of the jobs in this Job Family is to deliver and enable effective customer service to customers. It includes the update of customer information which supports customer analytics.
Experience & Qualifications
FAIS Qualification (Minimum 120 credits)
RE5
2-3 years experience in a sales, client services role within Short-term insurance
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